Technical Support

Rosetta Technologies' highly trained hardware and software support technicians are equipped to provide the highest levels of customer support—from routine maintenance questions to specialized assistance for complex hardware and software issues.

Our technical support program is included with every hardware service plan and every printer purchase. We guarantee that a trained Rosetta technician will be available 24 hours/day, 7 days/week.

Need help? Talk to an expert!

(800) 937-4224

Innovative technology and solutions

It's way more than toner!

Rosetta Technologies has a team of chemists and engineers who work tirelessly on the MICR toner formulation for each MICR printer to ensure consistent high-quality MICR toner performance throughout the life of the printer and to guarantee adherence to national and international MICR industry standards.

There are five key elements that are evaluated and perfected with every type of MICR toner:

  • Character Signal Strength - measurement of the magnetic property of the toner.
  • Adhesion, or the ability to adhere or fuse to the paper.
  • Cohesion, or the ability of toner molecules to adhere to each other.
  • Durability - the performance of the toner through multiple passes in reader/sorters.
  • Toner life - the measure of output expected per toner cartridge or bottle.
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Need help?

Have a question for one of our highly trained hardware and software support technicians? Tell us a little about yourself and your question or give us a call at (800) 937-4224.