Support

Service Plans

Rosetta Technologies offers a variety of service options to fit our customers' individual needs. There are many benefits to making sure that your equipment is covered under one of the service plans.

Exchange Warranty

M-F / 8-5

If we're unable to fix your issue during your first call with Rosetta, we will ship a device to you and you return the defective device to us. Shipping is covered.

Workgroup Printers Only
(Excludes SP8400DNM and C840DNM)

4-Hr Response

M-F / 8-5

For workgroup printers, your first call is handled by Rosetta. We work together to define your problem and get you back online as soon as possible. We may dispatch a Ricoh authorized service technician to repair the device on-site. Ricoh makes every effort to arrive within 4 hours during normal work hours.

Workgroup & Production Printers

4-Hr Response

M-S / 24-7

Your first call is handled by your contracted service provider. We work together to define your problem and get you back online as soon as possible.

Production Printers Only

Customizable Service Plans available for workgroup printers, contact Rosetta for more information.

24-7 technical support is included with all service plans. A device may only be exchanged, or a technician may only be dispatched, if the issue cannot be resolved through telephone assistance. Authorization may be required. Some exclusions may apply. Toner and consumables are not covered by service plans. Service plan must be added at the time of purchase.

Need help? Talk to an expert!

(800) 937-4224

SUPPORT

Technical Support

Rosetta Technologies' highly trained hardware and software support technicians are equipped to provide the highest levels of customer support—from routine maintenance questions to specialized assistance for complex hardware and software issues.

Technical Support:
  • Technicians are available 24-7.
  • Included with all service plans.
  • Included with every printer purchase.
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Need help?

Have a question for one of our highly trained hardware and software support technicians? Tell us a little about yourself and your question or give us a call at (800) 937-4224.