Returns

When X9 Electronic cash letters are downloaded from your provider's secure folder to the OnSight Incoming folder, OnSight transforms and prints the items as Image Replacement Documents (IRDs) that comply with the industry standard X9.100-140 specification for IRDs using industry-accepted business rules.

OnSight provides an easy-to-use interface that allows you to monitor the status of the files with color-coded alerts of file statuses like printing successes, warnings and failures. It manages the printing and reprinting of IRDs as well as advanced auditing and reporting functions.

Set up the OnSight software and printer by following the included Quick Start Guide, and use the included test file to confirm proper operation of the system. Then access your provider's secure folder to download the Federal Reserve test file, and test-print the file. After completing these steps, you are ready to cut over to live production of IRDs; contact your provider's account executive to schedule a "go live" date for receiving X9 files.

All IRDs are printed on blank IRD stock. As with checks, the magnetic Ink Character Recognition (MICR) line containing the routing and account number must be printed with MICR ink or toner. Unlike checks, IRDs cannot be preprinted and then run through a regular printer. Therefore IRDs must be printed using a MICR laser printer.

Every laser printer engine behaves differently, and it is important to ensure that your IRDs are compliant with industry standards. The OnSight software and MICR printer have been designed to work together to ensure proper positioning of print elements on each IRD, plus reader-sorter acceptance of the MICR line. This reduces potential rejects of re-presented or re-deposited items due to image or MICR quality problems.

Additionally, the integration of the software and printer simplify system installation and trouble-shooting of any problems you may encounter using OnSight. It also provides an extra layer of security; any output from the OnSight software can only be printed using the OnSight MICR printer, eliminating the possibility of the output being redirected to another printer.

Customers may return OnSight to Rosetta Technologies within 30 days for a full refund of the purchase price, excluding original shipping charges. The system must be returned in good condition and working order with all components and all related documentation and manuals, and in its original packaging materials, ordinary wear and tear excepted. A valid Return Material Authorization must be received from Rosetta Technologies prior to returning the system.

A one-year Express Exchange service plan is included with OnSight. The Express Exchange plan covers defects in materials or workmanship that cannot be resolved through telephone assistance. Once authorized, a replacement printer is shipped at no charge overnight, and the defective printer is returned at no charge using the packing materials from the replacement printer.