(800) 937-4224

5912 Breckenridge Pkwy Suite B Tampa, FL 33610

At Rosetta Technologies It’s all About Customer Care

Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.



Customer Care

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Value Plus+ Rewards Program Highlights

Rosetta is committed to providing you with the tools and incentives to sell our products, along with the support you need to make that process as flawless as possible. Program Highlights for ValuePlus+ Rewards Program include:

  • MICR printers and MICR supplies provide more gross profit dollars
  • Instant Rebate on all MICR printers and toner
  • All MICR Printer purchases apply to your Ricoh Rewards Program
  • MICR consumables revenue stream
  • Sales and Support Training
  • Trial unit program
  • Major account pricing program
  • Sales and marketing tools
  • Pre- and post-sales support
  • MICR University

Service Contracts

As a Value Plus+ Reseller you can receive training so you can provide service yourself, or we contract with Ricoh technicians to provide installation and onsite service. You can benefit from this recurring revenue stream with a rebate when you sell onsite service.

MICR printing requires specialized equipment and experience. So we have developed a combination of 7x24 phone support and responsive, onsite service to ensure your customers are printing MICR documents (both checks and Image Replacement Documents/IRDs) that meet all American National Standard’s MICR specifications and requirements.

Trial Units Program

Rosetta's Trial Units Program gives you the opportunity to provide your customers with a simple and cost-effective way to evaluate new technologies and document solutions. It also enables you to propose our MICR solutions and be the driving force behind the sales cycle.

Major Account Pricing

Special bids for large-volume opportunities are considered on a case-by-case basis.

Instant Rebates

Value Plus+ Partners will automatically receive instant rebates when purchasing any printer in Rosetta's family of Ricoh's MICR-engineered printers. Rebates are calculated from standard dealer (VAR) prices.

Sales & Marketing Tools

We are committed to helping you sell our MICR products, and will provide you with a wealth of sales and marketing tools: Brochures, Demo CDs, TCOP Analysis, and more.

Pre & Post-Sales Support

We provide MICR selling tips, competitive analysis, pre-sales conference calls and opportunity analysis, post-sales installation support and on-site service.

MICR Consumables Discounts & Warranties

Discounts for MICR consumables are applied at purchase. Special bids are also available for large-volume opportunities. The warranty on MICR supplies is one year from date of purchase for defects in materials and workmanship. Instructions for Return Material Authorization (RMA) can be obtained from Rosetta.

MICR University & Training

We regularly provide web-based training to Value Plus + Resellers. Onsite training for MICR printing and selling solutions can be provided for your sales force, or we offer fee-based technical training at our Tampa headquarters.



Rosetta Technologies is a revolutionary team of customers, employees, vendors, and partners creating and delivering innovative print technology and solutions to the market. Our mission is to translate this technology into MICR print solutions that transform your business and relationships with your customers.


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(800) 937-4224

info@rosettatechnologies.com


Rosetta Technologies

5912 Breckenridge Pkwy Suite B

Tampa, FL 33610


Monday to Friday: 8am to 5pm ET

Saturday and Sunday: Closed


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