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Since its inception, Rosetta Technologies has focused on providing expert service to our customers.
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Hardware and Software Product Service Our Commitment to Our Customers Rosetta Technologies is committed to providing our customers with the high quality reliable products perfectly suited to meet their needs. However, even the most robust products may experience some issues from time to time. Since its inception, Rosetta Technologies has focused on providing expert service to our customers. Our years of experience supporting mission critical applications including check printing hardware and software provides us the knowledge and expertise to quickly fix virtually any problem. We fully appreciate how important reliable, high-quality document output is to you and your organization. Based on our experience Rosetta Technologies offers a variety of service products designed to meet your organizations requirements. First Call Rosetta Technologies First Call Program provides an expert, trained technician who will manage your service incident from initial contact through follow-up call when the issue is resolved. Hardware Maintenance Contracts That Fit Your Needs Service products are available to suit the business needs of your organization. Rosetta Technologies provides phone and on-site support starting at 5x9 next business day to 7x24 with 4-hour response time. Monthly, annual, and multi-year products are available. Software and Services All of our Digital Output Solutions, digitization services and electronic forms are guaranteed to perform as specified and are delivered with a 90 day warranty that guarantees 100% compliance based on the original project specifications as provided by the customer. Software Maintenance contracts are available
on supported products, and can be purchased annually. A standard software
maintenance contract provides unlimited phone and email support for two
named end-users, Monday through Friday, 8am-8pm EST. Product updates and
upgrades can also be obtained at no additional cost to those who have a
current maintenance contract. Holidays observed by Rosetta Technologies are:
New Year's Eve and Day, Memorial Day, 4th of July, Labor Day, Veterans'
Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas
Day, and Rosetta corporate holidays. Phone: (800) 937-4224 or (813) 623-6205 |
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Customer Support
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