5912 Breckenridge Pkwy Suite B Tampa, FL 33610
Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.
How to Return Your Used Rosetta Technologies’ Consumer Replaceable Items
Rosetta Technologies, in cooperation with Ricoh Americas, encourages recycling of all end-of-life equipment and supplies. Our mutual Toner Cartridge/Container/Maintenance Kit Return Program makes it easy by simply re-using the replacement cartridge box as a return package.
Based upon the type of product(s) you possess, there are two different preparation methods used for returning consumable items:
For multiple cartridges using the original packaging or a large box that you supply:
By returning multiple cartridges at one time, you'll reduce the CO2 impact of shipping individual cartridges. Please remove toner cartridges out of individual boxes and consolidate the cartridges into a larger cardboard box. Tape the prepaid label to the package, and be sure to tape all seams to prevent leakage. Drop the package off at a UPS shipping location or include it with your next pickup or drop-off at your facility. If you call UPS to pick up this specific item, you’re responsible for the pickup cost. The return package’s dimensions should be:
When filling out the form to print the prepaid label to return the consumables, you need an EDP code.
EDP codes are product designations used to identify a specific consumable item for Ricoh, Savin and Lanier products. You can find the code on the label of the original carton box; in some instances, it can be found on the cartridge or container itself. If the box is unavailable or the cartridge/container is unmarked, please contact your supplier to obtain this information. Please note: You need only one EDP code per return, even if you are returning multiple cartridges in one box.