Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.
Reduce your risk by taking complete control of the processing of inclearing return items. Rosetta Technologies’ OnSight Decision is a comprehensive, all-in-one system that takes return items processing to a new level. With sophisticated features that automate item decisioning, reduce printing and streamline and simplify the charge back process, OnSight Decision has everything you need to quickly, easily, and cost effectively manage your returns processing.
Learn More about OnSight Decision by clicking below.
Rosetta Technologies' proprietary Decisioning Engine takes the work out of manually reviewing each item to determine whether it needs to be re-presented or chargedback to the customer. The Decisioning Engine reviews incoming X9 Image Cash Letter (ICL) files according to criteria you select, and determines whether the item should be re-presented for payment, printed and mailed as a chargeback, or if it’s an exception item that requires manual review.
The Decisioning Engine can be configured to process files automatically, manually, or automatically with manual override. The flexible architecture offers the ability to decision items based on a set of predetermined rules such as item amount, number of times presented or the return reason code.
Traditional chargeback processes include inherently labor intensive activities like the matching of return items with the advice notice, collation of documents and stapling. Also the manual “match & attach” of the advice notice and the item creates a risk that many financial institutions would like to eliminate.
With OnSight Decision users can generate a professionally formatted customer letter, explanation of charges, legal rights and return item tear-off into one complete document. The document is then printed, folded, inserted into a window envelope and mailed. Users can also choose to create a personalized letter with custom fields, bank logo and other specific customer information.
By eliminating the need for the courier, you no longer need to wait until mid to process. Grab the files directly from your FedLine account and begin processing on your schedule.
Save time, money, and paper (and the planet!) by reducing your need for printed items. And when you need to print, save even more by printing 3 items per page.
OnSight Decision Software
OnSight MICR Laser Printer
Network Cable / USB Cable
200 sheets of IRD Security Paper1
~ 100 sheets of 3-UP (2-perf)
~ 100 sheets of Merge Letter
Rosetta 5 x 12 Toll-Free Tech Support Line
One Year Warranty
Customers may return OnSight Decision to Rosetta Technologies within 30 days for a full refund of the purchase price, excluding original shipping charges. The system must be returned in good condition and working order with all components and all related documentation and manuals, and in its original packaging materials, ordinary wear and tear excepted. A valid Return Material Authorization must be received from Rosetta Technologies prior to returning the system.