Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.
Full image enablement is cost prohibitive and too complex for many financial institutions. However, processing and distributing returned items is inherently labor intensive, requiring collation of documents, stapling, etc.
Rosetta Technologies’ X9Print Advanced Returns software is simple to implement, inexpensive, and does not require that a bank become 'image ready'. X9Print Advanced Returns offers banks the ability to simplify their returns process and improve their communications with their customers, without requiring full image enablement.
X9Print Advanced Returns software accesses incoming ICL files that are received via FedReturn daily. It then automatically creates ANSI-compliant IRDs of the original check from ANSI X9.100-180-2006 or DSTU X9.37-2003 files and generates and collates a personalized customer letter, explanation of charges, legal rights and return IRD tear-off into one complete document. The document is then folded, inserted into a window envelope and mailed.
Example of a Return IRD