Rosetta Technologies Customer Care Program provides a special level of service for our customers. We strive to provide our customers with the highest quality products and services suited to meet their needs.
Rosetta Technologies’ engineers and MICR service technicians have developed a rigorous process that all Pro Series MICR printers undergo prior to being put into production by our customers. In keeping with our legacy of providing superior MICR products and services, Rosetta includes this exclusive Three-Point Installation and MICR Certification process at no charge with all Pro Series MICR printer purchases. This ensures that each Pro Series MICR printer is appropriately equipped to meet the specific needs of our customers.*
Three-Point Installation and MICR Certification Process
Pre-Installation Support: A Rosetta application engineer and MICR service technician are involved in every Pro MICR printer sale prior to final purchase. This is to make certain that the scope of work has been correctly established, and a full installation plan can be developed that ensures smooth delivery and installation at the customer’s site.
The first step in defining the specific requirements is the completion of a pre-installation survey. The survey can be completed by the customer or as a joint effort between Rosetta and the customer. This questionnaire identifies any and all conditions set by the customer’s physical printing environment as well as datastream and application requirements.
Upon completion of the pre-installation survey, a conference call is scheduled with the customer to review the document and to discuss any custom needs or specifications.
MICR Conversion Process: Rosetta engineered the Pro Series to allow MICR manufacturing conversion to occur at the customer’s site. This saves the customer significant time and money. Upon delivery of the unit to the installation site, the installation technician installs the printer and makes initial modifications to the physical toner interface which converts the standard printer to a MICR-only printer. The technician also loads Rosetta ProMark™ MICR toner and developer, and conducts initial testing to confirm proper operation of the printer.
Once the physical elements of the installation are complete, a certified Rosetta MICR technician performs a series of electrical and mechanical modifications to the printer to complete the MICR manufacturing conversion. These changes are required in order to guarantee that printer output will adhere to ANSI MICR signal strength and character standards as well as Rosetta’s own performance standards.
MICR Testing and Certification: Following completion of the manufacturing conversion, the MICR technician begins the MICR Testing and Certification phase. The technician carries a number of specialized tools to assist in MICR testing, including an RDM53 Check Verifier. The check verifier is used to confirm the line positioning and signal strength of the MICR output in order to guarantee its adherence to the customer’s specifications as well as compliance with ANSI MICR line spacing and positioning specifications.
The technician tests the output against Rosetta’s own MICR samples first and then moves on to testing every element of the customer’s planned output, including each type of paper and forms that will be used, datastream output and application integration testing.
The final step of MICR Testing and Certification is the training of on-site printer operators. Training typically includes basic printer operation, proper use of Trained Customer Replacement Units (TCRU), and MICR print fundamentals (how to assess sample output, use of the Rosetta-supplied MICR gauge, et cetera). This training is fully customizable and can include the training of multiple shifts if needed. On average testing and certification takes one-and-a-half to three days to complete.
* US customers only
The development of production printers for MICR printing is a lengthy and iterative process requiring detailed knowledge and experience in mono and dual-component electrophotography, chemistry, statistics, electrical and software engineering and manufacturing.
Rosetta’s team of engineers and chemists have a combined average of more than 20 years of MICR technology experience. Their work begins six months prior to the general release of the printers. The following steps outline the methods that are used in converting printing systems like the Pro Series printers for MICR printing.
Standard Printer Testing: The team instruments and tests fully-configured standard versions of the printers. This extensive testing results in a performance database that characterizes the printers’ operational performance parameters from first-pageout to full monthly duty cycle.
Data Analysis and Toner Development: The data is then analyzed and used to create a MICR toner mixture that matches the performance characteristics of the printer, while providing the signal strength, optical density, and toner adhesion and cohesion required to meet American National Standards Institute (ANSI) and bank specifications for MICR printing. It also ensures that the toner produces a competitive yield for MICR printing.
MICR Toner Evaluation: The candidate MICR toner is then evaluated against the criteria by periodic printing of MICR lines, which are run through a MICR verifier and a new database created to measure MICR signal strength, character formation, toner adhesion and cohesion and toner yield. This is an iterative process, often requiring changes to toner formulation. Each new candidate toner starts the process and data collection and evaluation anew.
MICR Font Development: At this point the E13-B and CMC 7 MICR fonts are tuned based on both print engine and toner characteristics to produce MICR characters that will pass the rigorous evaluation of a bank reader-sorter for multiple passes.
Pre-Production: Once the MICR toner is selected, toner bottles are filled with pre-production toner and run on the printers. The data collected from MICR line evaluation are reviewed for final acceptance. A thousand check samples are sent to a third-party check evaluation company where they are passed through a reader-sorter for a minimum of ten passes, and the data for each MICR character is recorded and evaluated. If accepted, the manufacturing specifications are developed to provide for production of the OEM MICR toner.
Once the MICR toner and printers have been fully tested and verified they are released for general availability. This comprehensive process ensures that Rosetta Technologies’ products conform to the industry’s most stringent standards and guarantees the highest in MICR quality for our customers. Rosetta stands behind this quality by offering a MICR Performance Guarantee.